Success Stories
See how we've helped teams like yours achieve more.
Challenge
An overstretched insights team struggling with quarterly tracking study execution, causing delayed insights.
Our Role
Took over full execution of their tracking study - scripting, fieldwork, data processing, and charting.
Results
regained per week for strategic analysis
insights delivery
data quality due to specialized focus
Challenge
Vast amounts of unstructured customer feedback from support tickets were not being analyzed systematically.
Our Role
Developed and implemented a custom NLP (Natural Language Processing) model to automatically categorize and sentiment-score thousands of support tickets monthly.
Results
identification of product improvement opportunities
in support tickets related to top-identified issues
analysis of customer pain points
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